Shipping & Delivery

Pickup

499 Terry Fox Drive,
Kanata, Ontario, Canada  K2T 1H7
Phone: 613-271-9001
Email: customerservice@myhome.ca
Get Directions

Hours
Monday-Friday: 10:00am – 8:00pm
Saturday: 10:00am – 6:00pm
Sunday: 12:00pm – 5:00pm

Pick-Up Contact Details
Phone: 613-271-9001
Email: customerservice@myhome.ca

We will contact you when your order is received, to arrange a convenient date and time for pickup. NO assistance or assembly of product(s) can be provided by MYHome for pickup orders.

Delivery & Setup

Our delivery & setup service includes the assembly, setup and removal of all packaging materials for products purchased from MYHome. Unfortunately we are unable to remove existing furniture, mount art/mirrors or connect any electrical items.

Before Ordering

Measure First
Before you place your order with us, be sure to measure every entryway into your home as it is your responsibility to make sure that the items will fit. This is especially important when ordering furniture, mattresses and fixtures as these items tend to be the hardest to get into one’s home.

If items do not fit into your home, we cannot refund delivery charges and the item(s) are bound by the specific item’s return policy.

Get Ready For Delivery
To prepare your home for a safe and quick delivery, be sure to set your rugs in their proper place, remove any frames or artwork from walls that may be susceptible to damage, secure any low-hanging light fixtures, remove any doors that may be necessary and place any pets in another room of your home.

If you live in a building that requires the use of an elevator, be sure to book its use in advance.

During the winter, please make sure that driveways and walkways are clear of snow and ice as the safety of your purchased items and our delivery team are of the highest importance.

Inspecting Your Merchandise
Our team thoroughly inspects every product before it leaves our warehouse, however it is important that you (or the person you’ve deemed responsible as your designate) take the time to inspect the merchandise to make sure that there are no damages or manufacturer’s defects.

Many items are hand-crafted and utilize natural materials and therefore one should expect variations between a floor model, photos or swatches.

Upon pick-up or delivery, you will be asked to sign an acceptance of your merchandise and affirm that it is free of damage and manufacturer’s defects.

If you should notice any damages or manufacturer’s defects upon delivery of your furniture, you must note it on the Bill of Lading and call our Delivery Department at 613-271-9001 while our delivery team is in your home so that we can properly assess the nature of the issue and deal with it accordingly.

For hidden defects or damage not immediately apparent on delivery, you have a maximum of 7 days to discover and report.

Failure to provide immediate notification of damages or manufacturer’s defects may impede your ability to submit a claim for resolution.

Please note that after we’ve been made aware of the issue at hand it may take up to five business days to formulate a plan that addresses your claim. Depending on the nature of the claim, we may have one of our trained technicians resolve the issue to your satisfaction, arrange a replacement of the product altogether or offer an alternate product if stock of the original item is not readily available.

How Long Does Shipping Take?
Ready-made items will be ready for shipment in 3 to 4 weeks from receipt of order and deposit.

Custom orders will be ready for shipment in 10 to 14 weeks, depending on the manufacturer’s schedule.

Can You Hold My Order?
At MYHome, we do not hold orders beyond 9 days. We are more than happy to deliver items to storage facilities for your purchases if your space is not ready to receive them but we do not offer storage service ourselves.

Errors & Pricing
We reserve the right to cancel orders and return deposits if there are significant errors in pricing or order calculations.

Warranty

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, MYHome will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

MYHome will either repair the Product at no charge, using new or refurbished replacement parts, or replace the Product at no charge, whichever solution we deem most appropriate.

The Warranty Period for Physical Goods purchased from MYHome is 1 year from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 180 days from the date of replacement or repair, whichever is longer.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Return Policy

All sales are final, unless noted otherwise below.

Lighting and Accessories are returnable within 14 days of delivery. The refund will be the purchase price, minus the cost of shipping both ways and a 25% restocking fee. This policy will apply to all orders, including items listed with “free shipping.”

Shipment refusals will be treated as a standard return, in which the above policy will apply.

All other items are not returnable.

Special Order And Custom Products

All custom and special orders require a 50% non-refundable deposit and cannot be cancelled nor returned.

MYHome will not be liable for any labour or other expenses of any kind or nature incurred in connection with the sale, use or replacement of any defective product or parts outside of the Limited Warranty.

Customer Service

Telephone:  613-271-9001

E-mail:  customerservice@myhome.ca

Hours of Operation
Monday-Friday: 10:00am – 8:00pm
Saturday: 10:00am – 6:00pm
Sunday: 12:00pm – 5:00pm